Returns & Cancellation Policy
We are committed to providing you with high-quality products and excellent customer service. However, we understand that there may be times when you need to return or cancel your order. This policy outlines our guidelines for refunds and cancellations.
We offer full refunds for products only if they are damaged upon arrival. Please note that we do not offer refunds for change of mind, size/color issues, or any other reason besides damage. To qualify for a refund, the product must be:
In its original, unopened packaging.
Returned within [Number] days of receipt.
Accompanied by a copy of your receipt or order confirmation.
To request a refund for a damaged product:
Contact our customer service team at +256788445552 or email@example.com within one (1) day of receiving your order.
Please provide details about the damage, including photos if possible.
Our team will review your request and provide instructions for returning the product.
Once we receive and inspect the returned product, we will issue a full refund to your original payment method within two (2) business days.
Unfortunately, we are unable to offer cancellations once an order has been placed.
In rare cases, we may consider exceptions to this policy on a case-by-case basis. If you have a situation that you believe warrants an exception, please contact our customer service team and we will be happy to review your request.
Shipping costs are non-refundable unless the error is on our part.
This policy is subject to change at any time without prior notice.
We believe in providing our customers with a fair and transparent refund and cancellation policy. If you have any questions or concerns, please do not hesitate to contact our customer service team.
Thank you for understanding!